Customer Grievances Redressal Mechanism

Last Updated: March 24, 2025

The company commits and assures to provide the best possible recourse to resolve the grievance. Below are the steps which the customer needs to take for resolving his/her grievances:

• 1. The customer needs to lodge a complaint/grievance by sending a mail to grievance@loaninhand.com with subject line "Complaint & Grievance Register". The company shall respond to the complaint within 7 working days, from the date of receipt/lodgement of complaint. The company on receipt of the complaint shall examine the same and accordingly communicate in writing/email/phone, its response on the same to the customer or else suitable justification shall be provided in case the resolution of the complaint requires more than the time stipulated above.
• 2. If the customer is still not satisfied with the response received, or if the customer doesn't receive any response within 7 working days, then the customer can email to the Nodal Grievance Redressal Officer of the company as mentioned below:

Grievance Redressal Officer Name: Rehba Alvi

Address: H. No. 147, 313/73-na, Plot No. 12, Kh. No. 568/110, Ground Floor, Anand Nagar City, Keshav Puram (north West Delhi), North West Delhi, Delhi, Delhi, India, 110035.

Email Id: grievance@loaninhand.com

After examining the matter, customer grievance/complaint shall be resolved within 7 working days

Salora Capital Nodal Grievance Redressal Officer

Mr. Virender Gehlot,
Contact: 9289119401
Email ID: grievance@saloracapital.com
Register Address: A-103, Park Plaza Condominium,
New Yari Road Opp. Fishery Institute, Versova,
Andheri-West Mumbai City Maharashtra 400061

Grievances portal:

https://saloracapital.com/grievance.php

If the complaint/grievance/dispute is not redressed within a period of one month after the date of representation or complaint to the Company, the borrower / customer may approach to the Ombudsman of RBI (not later than one year after the reply received from the Company). Details of RBI Ombudsman available on:
https://rbi.org.in/Scripts/AboutUsDisplay.aspx?pg=BankingOmbudsmen.html